14-day return window
We accept return requests made within 14 days of delivery.
Return eligibility
To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Starting a return
Submit the form on our Contact page before sending anything back. Include your order number and the reason for the return. Returns sent without approval might not be accepted.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within the 14-day return window and include photos so we can review the issue.
Return shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refunds
After we receive and inspect an approved return, we’ll notify you of the decision. Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error. Your bank or card provider might need additional time to post the refund.
Exchanges
The simplest way to exchange an item is to return the original item and place a new order after the return is approved.